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Market Research on the NYC Subway

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1 min read

Market research on the NYC subway this evening:

I asked a young Black woman — a recent college grad with her mom — what she and her peers care about at work.

The answer wasn't culture or perks.

It was:

Pay that reflects your worth and expertise. An environment that doesn't drain you. Accountability across the board. She explained that she believed "accountability keeps bad actors from winning."

Live conversations cut through every leadership book and AI-generated post.

Pay people. Create a safe environment. Hold people accountable.

Ignore the future of work at your own risk.

Tags

listening
workplace expectations
pay
accountability

About the Author

Kristina Villarini is the creator of The Empathetic Leader and founder of The Empathy Group — executive coach, keynote speaker, narrative strategist, and author of The People Are the Prize, Not the Profit. Over 20 years in rooms where it mattered.

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